Privacy Policy
How we collect, use, and protect your information
Privacy Policy
Last updated: December 16, 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:
- Account information (name, email, company)
- Payment information (processed securely by Stripe)
- Documents you upload for processing
- API usage data and logs
- Support communications
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your documents and extract entities
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve performance
3. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for all data in transit and at rest
- SOC 2 Type II certified data centers
- Regular security audits and penetration testing
- Access controls and employee security training
- Automatic data deletion after processing (unless opted out)
4. Data Retention
By default, we delete your document content within 24 hours of processing. Extracted entity data is retained for 30 days to enable result retrieval. You can request immediate deletion or opt for longer retention periods based on your needs.
5. Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers under strict confidentiality agreements
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
7. International Data Transfers
Your data may be processed in the United States and other countries. We ensure adequate protection through standard contractual clauses and Privacy Shield frameworks where applicable.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@entityagents.com
Address: EntityAgents, Inc.
123 AI Street, San Francisco, CA 94105